Fab Italy Design delivers regularly all over the world.
Standard delivery
Standard shipping is performed by express couriers such as GLS, delivery takes 3-5 working days (in Italy), in addition to the days necessary for the realization of the product if it has been customized. Once the shipment has started, the customer will receive a tracking number to monitor its progress. Standard shipping is free.
The waiting days indicated do not include public holidays and any bridges.
How are delivery times calculated?
Delivery times vary according to the size of the products purchased and the destination of the order.
To calculate the timing, it is necessary to add the estimated shipping days with standard courier to the average availability time.
For example, a custom product, with an uptime of 2-3 weeks, will be in our supply chain within a maximum of 3 weeks of order confirmation. From the arrival of the goods in the warehouse, the standard shipping times will be calculated with delivery within 2 working days.
Products purchased in the same order are usually shipped together. However, depending on the customer’s needs, it is possible to organize separate shipments by contacting our customer service at +39.02.47923773 or by sending an e-mail to info@fabitalydesign.com.
Where possible, products already available in stock will be shipped the same day as your order; the other items will be shipped as soon as they arrive at our warehouse.
Delivery costs
For most of the products in the catalog, standard shipping is free.
For more information, please contact our customer service at +39.02.47923773 or by sending an e-mail to info@fabitalydesign.com.
Damage in transit
We deliver all over the world, following the packaging and operational management operations necessary to ensure optimal delivery of the products. However, damage may occur during transport, for this reason we recommend that you check the products very carefully after receiving them.
What to do if one or more products are damaged during transport?
Upon receipt of the order, if it has been damaged, we recommend not to accept the damaged goods or to sign the delivery note with the note “damaged/broken product” and possibly briefly describe the damage found.
Please immediately inform the carrier and our Customer Service of the damage in writing within 7 days of receipt, by writing an email to info@fabitalydesign.com.
What to do if you have accepted the damaged goods?
In this case, we kindly ask you to send us an email with the invoice number and the following photographs:
– a photo that clearly shows the reported damage;
– two photos of the original packaging, one inside and one outside.
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